Your Gear. Your Story. Your Adventure
Trek Tribe Co Inspires Adventure With Premium Outdoor Gear For Camping, Trekking, And Exploring — Empowering Australians To Embrace The Wild Confidently.
Reliable Gear. Unstoppable Adventures.
Frequently Asked Questions
Who is Trek Tribe Co?
Trek Tribe Co is an Australian outdoor brand offering durable, reliable outdoor gear tested in Aussie conditions for stress-free adventures and lasting performance.
What if my purchase is faulty?
Faulty products can be returned within 14 days for a 100% money-back refund or a replacement of the same item, whichever you prefer.
Where are you located?
Our head office is located in Melbourne, Australia .
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Trektribeco@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Trek Tribe Co was founded by a Melbourne outdoorsman seeking reliable, lightweight gear for real Australian adventures. Built on simplicity, durability, and practicality, every product is tested for real-world performance—balancing strength and weight. Our mission: make outdoor exploration effortless, accessible, and enjoyable for those who live for adventure.
Fast, Free & Secure Shipping Australia Wide
Comfort shouldn’t take a back seat to adventure. That’s why we offer premium, tough-as-nails gear made to perform in Australian conditions—so you can explore without compromise. We back it up all our orders with Free Shipping Australia-wide.